Omg, sure! All games on StayCasino are 100% fair and you definitely can win the prizes!
Don’t worry! You can easily create a new password. Just click this Forgot Password link. Then we will send an email that will direct you to a new link. There you will create a new password, log in to your account and keep playing and winning!
Of course, but we already miss you :( Please contact Customer Support in online chat and give a brief explanation to why you want to close your account.
Don't worry! Check your promotions, spam or junk folder and any tabs in your inbox. If there you did not find the letter either, please contact support via online chat or email.
First of all, we are glad to see you in StayCasino! Hope you’d like us! All you have to do to get started is click the “Registration” button and fill in all the fields. Then you get a verification email with a link. Follow the link and start having fun, because incredible gifts are already waiting for you!
Unfortunately, no :( All details on Terms & Conditions.
Sorry, but that's impossible :(
Oh, that's easy. Go to your account and choose "Wallet". Click on "+", choose the currency that you prefer and keep winning!
Don't worry! Check your promotions, spam or junk folder and any tabs in your inbox. If you did not find the letter either, please contact support via online chat or email.
StayCasino accepts EUR, USD, CAD, AUD, NOK, PLN, NZD, JPY, KZT, BRL, BTC, BCH, ETH, LTC, DOG, USDT.
Just a few clicks! Choose required currency and tap on deposit.
It depends on the currency and the method of payment you plan to use. Some of them are free, others might charge a small fee. For more information, please visit our Payment page.
The minimum deposit and withdrawal amount are 20 EUR and it's equivalent. The maximum deposit and withdrawal depend on your payment method. Please look through Payment Methods page.
Usually you receive your money immediately, but it depends on the payment method.
It is what you definitely will like! Bonuses are additional money added to your balance. It gives you an advantage and increases your chances of winning bigger amounts! But you should remember that the bonus size depends on the promotional offer's terms. So don't forget to check out our promotions and mindfully read the offer's terms.
Just go to your personal profile. There you can find all the information about active bonuses and the required bonus payout amount. And if you need any help you can always text to our friendly support!
Oh, it’s simple! You need to make a deposit. When making the deposit, be sure you mark the field "Yes, I want to receive any bonuses when making a deposit". The bonus will be automatically credited as soon as you make the deposit. That’s all!
All deposit-related bonuses have a x40 wagering requirement. For more information, please visit our Bonus Terms and Conditions Page.
Different casino games contribute differently to the wagering requirement. On the Bonus Terms and Conditions page you can read more information about bonus wager.
We store every single spin you make in our database in order to help with these problems. If you feel that an error has occurred during your game play, then please contact our support team.
We recommend relaunching the webpage, browser and/or device. If none of these helps, please contact our friendly support team. We promise we will help you ASAP!
You can use the casino, play, and win without documents. But if you want to withdrawal your winnings, you will need to upload documents to verify your identity. Our main goal is to ensure that all our customers are in a world of gaming that is safe and secure, a place where they can relax and enjoy their games without having to worry about their security and privacy. This is why we take security very seriously. Aside from that, we have to follow the standards set out by the Curacao licensing authority. This means that, in certain situations, we may ask our players to provide additional supporting documentation to make sure that the world of gaming we create for our players stays safe and fair.
Sorry, but that’s not easy :( Creating an account, you must double-check the correct data before saving. Our platform does not provide for self-editing of your personal data. But! If you misspelled or made a mistake, it is enough to upload documents confirming the correct data :) After that, immediately inform the support where the error was and for what reason, and our team will quickly fix everything!
Of course! Please be confident that your credit card numbers, documents and other personal data will be protected by world-class professionals.
Yes, you need to verify your account by adding personal documents for withdrawals.
Go to “Verification” in Profile Info. There you will find all the necessary documents. Upload documents in JPG or PNG (max size 2MB).
Yeap. If you want to close your account for a while (6-12 months), choose self-exclusion. Also, you can set a cooling-off period. You won’t be able to make deposits and play during the specified period (from 1 day to 6 months), also you will be excluded from all advertising offers. To set limits, please contact Customer Support via online chat.
Of course! But we already miss you :( Please contact Customer Support in online chat and give a brief explanation of why you want to close your account.
